Businesses: 10 Mistakes that Most People Make

How to Choose the Right Telephone System for Your Business Is your business still using an old phone system? If that’s the case, then it’s about time to upgrade to a more current solution. An upgrade will not only enhance communication, but also allow for saving on maintenance costs. Today’s phone systems come with lots of features for enhancing communication within the organization, while also making efficient customer service a breeze. How can you tell what phone system suits your business though? If you’re a small business owner, it’s unlikely you’ll need all the features that are available with these phone systems. Check out these handy tips on choosing the right phone system for your business: What features do you need? The needs of a large organization with several locations can vary significantly from those of a small enterprise. So assessing your business’ needs is the first step you’ll have to take. If you’re upgrading, what are some of the pain points with the current system? What new features do you need? Some of the features you might need include: call forwarding, extension dialing, conference calling, voicemail-to-email, etc. Remember that the more features needed, the bigger the costs incurred. It is thus important to have your staff involved in this process so you can establish what features are really necessary.
Practical and Helpful Tips: Systems
Consider future expansion plans
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Don’t just think about the immediate needs of the business; also remember to consider the growth you expect in the next few years. How many staff members do you expect to add in two years’ time? Do you plan on opening multiple locations across the country? Choosing a system that can scale easily to meet the demands of your growing business is important is you anticipate considerable growth. Pick between a cloud and an on-premises solution An on-premises solution means buying the PBX hardware and managing the entire phone system in-house. This requires a huge capital investment, but is advantageous in the sense that businesses have total control of the hardware and telephone service. Obviously, this solution isn’t suited to small businesses without a decent budget as well as IT personnel to do the maintenance work. A hosted or cloud system, on the other hand, is one where all the hardware infrastructure plus maintenance tasks are taken care of by the phone company. Because you only need to buy IP phones, you’d only need a small investment to get up and running. The monthly subscription fee should also be affordable for most businesses. The downside of this solution is that you will not have full control over the system hardware. Whenever an issue with the service comes up, you’ll have to rely on the provider to fix it as quickly as possible.